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LG Building & Concrete Review

How to file a complaint about a contractor in North Carolina

If your own project with L&G Building & Concrete, or with anyone else, has gone wrong, these are the doors to knock on, in the order I would knock on them.

  1. Get your file in order first

    Every agency will ask for the same things. Gather the signed contract, every invoice and payment confirmation, your permit and inspection reports, dated photos, and every text and email. Export text threads to PDF so the dates show. Keep originals untouched and work from copies.

    Then write the company one calm letter or email that says what is wrong, what you want done and by what date. Agencies and judges want to see that you gave the company a fair chance.

  2. Your county building inspections office

    If there is a permit, the inspector is the one person with authority over whether the work meets code. Ask for your complete permit file; it is a public record. Ask the inspector, in writing, what has passed, what has failed and what remains open.

    For projects in Alexander County: Building Inspections, 151 West Main Ave., Taylorsville, NC 28681, (828) 632-1000. County website.

  3. NC Licensing Board for General Contractors

    The board takes complaints against licensed general contractors, and against unlicensed ones when the contract is $40,000 or more. It can discipline a licensee and can seek court orders against unlicensed contracting. It cannot get your money back, but a board finding carries weight everywhere else.

    (919) 571-4183. How to file with NCLBGC.

  4. NC Attorney General, Consumer Protection Division

    The Attorney General’s office takes consumer complaints about businesses operating in North Carolina, forwards them to the company for a written response and tracks patterns across complaints. File online at ncdoj.gov or call 1-877-5-NO-SCAM (1-877-566-7226).

  5. Better Business Bureau

    BBB has no enforcement power, but complaints and the company’s replies are public, which helps the next customer. L&G has responded to BBB complaints in the past. File with BBB.

  6. A construction attorney, and the courts

    For a dispute in the tens of thousands of dollars, talk to a North Carolina construction attorney early; many will do a first consultation for a modest flat fee. Small claims court in North Carolina handles disputes up to $10,000 without a lawyer. Larger claims go to district or superior court. Deadlines apply, so do not sit on it for a year.

  7. Write an honest public review

    Stick to what you can prove, say what is opinion, keep it free of insults, and post it where you found the company. If you want to see how I approached that, the methodology page explains the rules this whole site follows.

What I have done so far

I have requested my full permit file from the county and asked the licensing board to confirm license status for my project. As each step produces a document, it goes on the timeline and the public records page.

This page is general information from one customer’s experience. It is not legal advice.